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Terms of Service

Our commitments, rules, and your responsibilities

Last Updated: October 22, 2025

1. Acceptance of Terms

By registering for, accessing, or using https://crmx.uk (“CRMx”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Services. Your use of CRMx is also subject to our Privacy Policy.

2. Services Provided

CRMx provides analytics and marketing technology tools, including but not limited to website heatmaps, scroll tracking, session recordings, email heatmaps, A/B testing, and analytics dashboards. We may update, modify, or discontinue parts of the Services at our discretion.

3. Eligibility & Accounts

  • You must be at least 18 years old and have the legal capacity to enter into these Terms.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You agree to provide accurate and up-to-date information and keep it updated.
  • We may suspend or terminate your account if you provide false information or misuse the Services.

4. Subscriptions, Fees & Payment

  • Certain Services require a paid subscription as described on our website.
  • By subscribing, you agree to pay the applicable fees in accordance with the billing terms presented at purchase.
  • Payments are processed by secure third-party providers (e.g., Stripe, PayPal). We do not store card details.
  • All fees are exclusive of VAT or applicable taxes.
  • Subscriptions automatically renew unless cancelled before renewal. Refunds are only provided where required by law or our Refund Policy.

5. User Responsibilities

You agree not to:

  • Use the Services for unlawful, harmful, or fraudulent purposes.
  • Reverse-engineer, copy, or tamper with the Services.
  • Collect or record sensitive personal data without safeguards and consent.
  • Interfere with CRMx systems, networks, or security.

You are responsible for compliance with data protection and privacy laws (including GDPR, UK DPA, and PECR) when using CRMx.

6. Data Protection & Privacy

Your use of the Services is governed by our Privacy Policy. CRMx processes personal data in accordance with GDPR and UK DPA. You remain the data controller for any data you collect using CRMx, and CRMx acts as a data processor.

7. Intellectual Property

CRMx owns all rights, titles, and interests in the Services, including software, designs, and trademarks. You retain ownership of your content and data but grant CRMx a limited license to use it solely for providing the Services.

8. Third-Party Services

CRMx may integrate with or rely on third-party services (such as payment processors, hosting providers, or analytics tools). We are not responsible for third-party services, which may be subject to their own terms.

9. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, error-free, or secure operation.

10. Limitation of Liability

To the maximum extent permitted by law, CRMx will not be liable for indirect, incidental, or consequential damages. Our total aggregate liability will not exceed the total fees paid by you to CRMx in the 12 months preceding the claim. Nothing in these Terms limits liability for death, personal injury, fraud, or other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless CRMx, its affiliates, and employees from any claims, damages, or expenses arising from your misuse of the Services, violation of these Terms, or breach of applicable laws.

12. Termination & Suspension

You may cancel your account at any time. CRMx may suspend or terminate your account if you violate these Terms, misuse the Services, or fail to pay fees. Upon termination, your right to access the Services ends immediately, but sections on Intellectual Property, Liability, Indemnification, and Governing Law survive termination.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Certain local laws may provide you with additional consumer rights. These Terms do not override rights you may have under applicable mandatory law.

14. Changes to Terms

We may update these Terms from time to time. Updates will be posted here with a new “Last Updated” date. If material changes occur, we will notify you by email or in-app. Continued use of the Services constitutes acceptance of the revised Terms.

15. Contact Information

CRMx Legal Team
📧 Email: legal@crmx.uk
📍 Address: Flat 9 Kings Oak Court, Queens Road, Reading, England, RG1 4PX