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Website Heatmaps

Your analytics tell you where visitors arrived. CRMx shows you what they did on the page.

Visualise clicks, movement and scroll behaviour to understand which content attracts attention, which CTAs work and where the experience loses momentum.

Available now
For digital, ecommerce, CRO, campaign and website optimisation teams.
Behaviour IntelligenceSee interaction across the page
The business problem

Page views and conversions do not explain the behaviour in between

A landing page may generate strong traffic but weak conversion. Standard analytics can show the drop, but they often cannot show whether users ignored the CTA, stopped scrolling, became distracted or interacted with the wrong elements.

What teams struggle with

  • Traffic metrics do not show which page regions attract attention.
  • Low conversion can be difficult to diagnose without visual evidence.
  • Important content may sit below the point where most users stop scrolling.
  • Teams can spend time debating design changes without behavioural proof.
The CRMx solution

CRMx shows the page through the behaviour of your visitors

CRMx Website Heatmaps turn clicks, movement and scroll depth into visual intelligence so teams can diagnose friction and optimise the parts of the page that actually influence customer behaviour.

Feature
Business Benefit
Click heatmaps
See which page elements and areas attract interaction.
Scroll heatmaps
Understand whether important content and CTAs are being reached.
Movement heatmaps
Use pointer behaviour as additional context around interest and hesitation.
Page-level analysis
Focus optimisation on the specific landing pages and journeys that matter.
Device and OS context
Review experience patterns across different technical contexts.
Session recording connection
Move from aggregate heatmap patterns into individual journey investigation.
Business impact

Optimise the page with evidence, not opinion

Improve CTA visibility and placement.
Identify content that customers overlook.
Reduce distraction and unnecessary page friction.
Prioritise redesign work more confidently.
Support CRO testing with behavioural evidence.
Understand the experience behind conversion performance.
Where teams use it

Practical use cases

Campaign landing pages

Understand whether traffic from CRM campaigns engages with the intended offer.

Ecommerce pages

Identify interaction patterns around merchandising and conversion actions.

Lead generation forms

Understand whether users reach and interact with the conversion area.

Content pages

See how far customers scroll and which sections attract attention.

Why CRMx

Move from reporting to understanding

CRMx is designed to help teams understand the customer behaviour behind the metric, communicate it clearly and use it to make the next experience better.

Designed to connect behavioural evidence with campaign and digital optimisation.
Provides multiple behavioural views rather than one isolated metric.
Works naturally with CRMx session recordings.
Useful for both campaign landing pages and broader site journeys.
Frequently asked questions

Questions teams ask before getting started

What can a website heatmap show?

CRMx can visualise interaction patterns such as clicks, movement and scroll behaviour on tracked experiences.

Can heatmaps replace web analytics?

No. Heatmaps complement web analytics by explaining behaviour inside the page experience.

Can we use session recordings as well?

Yes. Session recordings help explain the individual journeys behind aggregate heatmap patterns.

See the behaviour your standard website reports cannot show

Book a CRMx Website Heatmap demonstration and identify where your page experience is helping or hurting conversion.